A display that people could read
1A youth group prepared a display about local trees. The first labels contained accurate information, but the letters were small. During a trial, visitors standing behind a marked line could not read them. The group had enough labels for all the trees; the problem was not the number of labels.
2The designers made the letters larger and tested the display again. This time, the letters were large enough for visitors to read from behind the line. The new labels used fewer details, so the group put longer descriptions in a separate booklet. Making the labels easier to read did not mean that every detail had to fit on them.
3One volunteer suggested buying more labels. The coordinator explained that extra labels would not solve the original problem unless the lettering also changed. Before choosing a solution, the group needed to identify what was insufficient: the quantity of material or a quality required for a particular task.